I’m taking a little time off. This has been in planning for a little while, no worries, there will be no interruption in your services.
As of right now I plan to make this Wednesday, March 8th 2019 the last day at my desk until Monday, August 19th… and then we will re-evaluate.
I have a team in place to provide tech support in the mean time. These folks are contracted directly from Comodo Internet Security and they are very professional. Our team leader is Joel, and working with Joel is: Paul, Michael, Rainniel, Paulo, and Jeweldine. This tech support team is not new, its been in place since I started offering remote services at the beginning of 2018, I just haven’t ever used them until now.
While I am highly confident in our tech support team and their ability to provide you with 24/7 coverage in my absence, I would like to further re-assure you all and commit myself to being available personally for emergency situations even during this ‘sabbatical’. If Joel and his crew just cannot handle it, I will step in. No worries 🙂
Further in line with this, Bad Gorillas Computer Repair will not be accepting any new clients until at least 09/01/2019.
We will not be de-activating any services in the meantime either. I always handle billing personally, and do not wish to delegate that to anyone else. So my plan for billing is simple: I am going to send invoices to everyone who has a bill due between now and September, and you may pay it at your convenience. Whether you pay immediately, pay at the actual due date, or dont pay it… Noone loses coverage.
With all that being said, not much will actually be changing. I just wont be at my desk 12 hours a day 7 days a week, for exactly 103 days. I will not be answering every call, but will still be parsing voicemails and responding appropriately. The biggest change is that you will need to send tickets for service from now on rather than calling or texting me directly… but that change was coming eventually regardless of anything else.
I have really thrown myself into my work you guys. Since I started Bad Gorillas at the end of 2014 I have averaged a 5 star review a week somewhere on the web every week since, adding up to almost 300 reviews. I have learned somewhere between a hundred and a thousand new skills along the way, held myself to a high standard just because, and I gave this thing 80 hours a week every week. 12 hours a day 7 days a week… minimum, no kidding. Im just a little burned out I guess.
What am I going to do in the mean time? Im going to go see a doctor, and get some exercise. My health has gone to hell sitting at this desk. I am going to help my ex-wife finish her cute little house in the country, and get her moved out there. Going to move myself to an apartment in Speedway, a suburb of Indianapolis, and i am going to ‘go green’ ditch my car for a bicycle and my two feet. Im going to let my daughter spend the summer with her mom. Being a work from home Dad was hard, being a single stay at home Dad is a whole other thing. I am going to mourn my very good friend, a 15 year old black lab who moved on, and spend some time with my 3 year old german shepherd before I blink and he is gone too. I think I’m gonna relax a little and re-evaluate.
Whew! I have been dreading the writing of this email as much as I’ve also been looking forward to it. I love my clients and I love my work, but if I don’t take a little time I am going to keel over die here just shortly lol. Wish me luck!
Sending a ticket is easy. You can:
Visit the support center by visiting https://badgorillasremoteservices.servicedesk.comodo.com and open a ticket there.
Right click the ‘Bad Gorillas Help Center’ icon on the bottom right corner of your screen (top right if on Mac), and choose ‘Submit Ticket’
I will be updating www.badgorillas.com today with the new info and will provide an easy link on the front page. For my tech support and antivirus clients: Tech support may still be over the phone and include remote desktop sessions, the ticketing system is simply the new default way to initiate and track requests for service.
For the couple of hundred of my clients who do not have a contract for tech support or antivirus, you can still get help with your computers by submitting a ticket. You don’t have to worry about any bills until lets say September, and each session with our new team will still only cost a flat $50 no matter how long it takes.
Did I cover everything? I think so. If anyone has any questions, concerns, comments- call me text me send and email, Ill be here at my desk all day today, Monday 05/06/19.
Thanks again everyone for your continued business, and Ill see you all again shortly.
Too long; Didnt Read? The gist is:
- Jasons taking a day or two
- Current clients need to submit tickets for help
- No new clients