24/7 Protection Plans (2)

A quick google search for online computer help will list countless websites selling software that will speed up your PC, clean your registry. Don’t believe them! No matter how advanced the software there will always be malware and viruses to beat it. At least for now, computer repair and maintenance is still more art than science and quality results require a quality technician using that advanced software.

When you need help, just right-click the remote agent icon in the system tray in the bottom right corner of the screen, and the choose “Submit Ticket”. This will alert one of our friendly technicians that you are in need of help. Your tech will contact you and begin your repair as as soon as possible.

Professional package members may call their assigned tech directly for faster, personalized service.

Most repairs require our tech to connect and control your desktop remotely. This allows our techs to work on your machine just like they are sitting in front of it. Remember that we will always ask your permission before connecting, and you can see every click we make while we work. (feel free to watch along and learn!)

About Bad Gorillas Computer Repair (3)

Here are seven questions to ask yourself before choosing your online IT services provider:

  • Google the name of the business. Do they have an online presence other than their own website?
  • Do they provide a local number where you can call text, or do they only use anonymous emails and ‘888’ numbers?
  • Call them! Do they answer in a clear, professional manner, or do they throw you a ‘Whaddup’?
  • Do they publicly advertise a street address, or do they hide behind their website?
  • Do they have a well thought out and clearly stated pricing structure?
  • What is the quality of their we presence and website? Does it seem shoddy, thrown together quickly, and full of boilerplate verbiage?
  • Are their ads well made and show attention to detail, spelling, and grammar?

Choose your Online Computer Repair and IT Services Provider Carefully! Find out for yourself if you are dealing with a professional or a fly by night scam artist!

No Way! Our process is to answer every call right away, take a description of the issues you are having, and the assign your case an available technician. Our technician will call you back right away!

You bet! All of our techs are located in the USA and speak English as their first language. Since we are 100% customer oriented we will never send our calls overseas to reduce costs. Many larger online technical support companies are more profit focused- which means farming out their help-desk to countries that will work for cheaper rates.

Remote Computer Repair (5)

We only need you to help get us started by initiating a remote control session. This usually takes less than five minutes. Once we start the process you may walk away worry free or hang out and watch us work. We will never black out or hide your screen, in fact our software doesn’t even allow this option so you can always see everything we are doing at all times.

This depends on numerous variables:

  • How fast is your computer?
  • How fast is your internet?
  • How out of date is your OS and software?
  • How deeply rooted is your virus infection?
  • More…

In a nutshell our repair time varies on a case by case basis. A typical tune up and repair can take an hour or two. Repairing a heavily virus infected machine can be more time consuming and takes from 2 hours and up. Compare this to a trip to your local big box computer repair store where it can take days or weeks to get your machine back.

Absolutely! Our remote support software works on every operating system and all kinds of computers and phone, and also uses a private and secured relay server allowing our software agent to bypass your network configuration altogether. We only require a high speed connection to the Internet. So as long as you can get to the Internet and you do not have a dial-up connection we will be able to connect to your machine. In the case of a virus that is blocking your Internet we can walk you through a few simple steps to get you connected again.

Most repairs require our tech to connect and control your desktop remotely. This allows our techs to work on your machine just like they are sitting in front of it. Remember that we will always ask your permission before connecting, and you can see every click we make while we work. (feel free to watch along and learn!)

Our software does not allow for us to logon to your machine without you being informed and aware. There is no way for us to ‘blank’ the screen out or hide our actions. Our software further provides no way for our techs to copy files or data from any clients machine.

Remote Computer Repair allows a technician to connect to your machine from anywhere in the world, via the internet, and then work on your machine just like they are sitting in front of it.